Terms & conditions

1. Scope

These terms apply to every quote, engagement and invoice from Snackflow (company number BE 1014.687.207), unless we agree otherwise in writing. Accepting a quote means accepting these terms.

2. Quotes and prices

Quotes remain valid for thirty days. Prices exclude VAT. What is in the quote is what gets built; work not in the quote is discussed and quoted separately before it is carried out.

3. How an engagement runs

We agree a delivery date up front. Meeting it requires material from you on time: copy, photos, access to existing systems, feedback on what is delivered.

If that does not arrive, the schedule shifts accordingly. We will tell you as soon as we see it coming.

4. Payment

A deposit is invoiced at the start of an engagement, the balance on delivery. Invoices are payable within fourteen days.

Late payment incurs statutory interest by operation of law and without notice of default, in accordance with the Belgian Act of 2 August 2002 on late payment in commercial transactions.

5. Ownership

Your data is always yours: orders, customer list, copy, imagery.

For custom software we agree per engagement what happens with the source code; that agreement is stated in the quote. When using an existing Snackflow platform you receive a right of use for the duration of the agreement, and the underlying code remains the property of Snackflow.

Until an invoice is paid, everything delivered remains the property of Snackflow.

6. Hosting and maintenance

Hosting and maintenance run annually and renew automatically unless you cancel at least one month before the renewal date. We aim for the highest possible availability but cannot guarantee uninterrupted operation during failures outside our control.

7. Liability

We carry out every engagement to the best of our ability. Our liability is limited to the amount invoiced for the engagement concerned, and does not cover indirect damage such as loss of profit or loss of data for which no backup existed.

We cannot be held liable for problems arising from third-party services — a payment provider going down, an advertising platform changing its rules.

8. Advertising budgets

For Google Ads and Meta Ads you pay the advertising budget directly to the platform. Our fee is separate from it. Advertising results depend on factors outside our control and therefore cannot be guaranteed.

9. Disputes

Belgian law applies to this agreement. In case of a dispute we call each other first. If that does not resolve it, the courts of the judicial district of West Flanders, Kortrijk division, have jurisdiction.